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South Texas Saddle Tree LLC
No Refund Policy
• Overview
At South Texas Saddle Tree LLC. , we are committed to providing our customers with quality products/services. This document outlines our policy regarding refunds.
• No Refunds
All sales made by South Texas Saddle Tree LLC. are Final. We do not provide refunds after a purchase has been made. This applies to both products and services offered by South Texas Saddle Tree LLC.
• Exchanges (Optional)
While we do not provide refunds, we may offer exchanges under certain conditions:
• Defective or damaged products.
• Unrendered services or events that have been canceled by South Texas Saddle Tree LLC. To be eligible for an exchange, you must contact our customer service team within 15 Days of the purchase date.
• Exceptions
In exceptional circumstances, South Texas Saddle Tree LLC. may offer a credit:
• If a product or service has a significant defect.
• If there is a genuine reason for dissatisfaction that aligns with any warranties or guarantees we provide. All such cases will be reviewed individually, and decisions will be made at the discretion of South Texas Saddle Tree LLC..
• Sale Items
All sale items are non-refundable and non-exchangeable.
• Contact
If you have any concerns or questions regarding this policy, please reach out to our customer service team at:
South Texas Saddle Tree LLC.
A word on Wait times…..
we do our best to build as fast as possible. That being said, we ARE NOT A PRODUCTION TREE SHOP!
We build each and every tree one at a time with great attention to detail for every client. This takes time. We will not shortcut our process for anyone and we will not short our customers on the high quality products they’ve come to expect from us.
We are working diligently to improve lead times but the wait is the wait…. We are a custom Saddle Tree Shop.
South Texas Saddle Tree LLC
Brandit Franco- Managing Member
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